So many of us avoid #conflict at work, or get drawn in and before we know it there is a row going on. Quickly, neither ‘side’ is listening to each other and any hope of finding a good solution is long gone. Worse, the cycle settles in – whatever tactic – avoidance or rowing becomes the default position for individuals or teams. This can become unbearably stressful and unproductive. This article from @hbr gives some great suggestions When an Argument Gets Too Heated, Here’s What to Say.